We are committed to delivering your order quickly and efficiently.

Processing Time:
All orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Time:
Shipping times may vary depending on your location, but most orders arrive within 5–10 business days after processing.

Shipping Rates:
Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking:
Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Delays:
We are not responsible for delays caused by carriers, weather, or unforeseen circumstances.

We want you to be completely satisfied with your purchase.

• Returns must be requested within 30 days of receiving your order. 
• Items sent back after 30 days may not be accepted. 

• Items must be unused, unworn, and in original condition. 
• Products must be returned in their original packaging. 

We accept returns for the following reasons:

• Damaged or defective product 
• Incorrect item received 
• Product does not meet expectations 

To initiate a return:

1. Contact our customer service team with your order number and reason for return. 
2. We will provide return instructions and the return shipping address. 
3. Ship the item back using a trackable shipping method. 

Note:
Customers may be responsible for return shipping costs unless the item is defective or incorrect.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 
• If approved, your refund will be processed within 5–10 business days. 

• Refunds will be issued to your original payment method. 
• Processing times may vary depending on your bank or payment provider. 

• Items that are used, damaged (not due to our error), or missing parts may not qualify for a refund. 

If you have any questions or need assistance, please contact us:

Email: contctus@keepupsbelt.com
Business Hours: Monday–Friday, 9 AM– 5 PM